Technical Support

We want you to get the most from our workflow automation platform and know that getting technical support quickly and easily is critical to your business

Toward that goal, we offer a variety of support options and packages. Get support from our online Request for workflows, request service from support Team

Online Support

Our Online Support Request Process is a great resource for answers to your technical questions and tips from other users

Explore discussion threads containing valuable insights and helpful tips from our technical evangelists and other S4 users.

Support Packages

Enhance Your S4 Workflow Investment with One of Our Cost-Effective Support Packages

With S4 Workflow Software Assurance, Premium Support and Platinum Support, your organization can access software patches, bug fixes, software updates, new releases, email helpdesk, live support, non-production licenses and more.

Support Package Types

S4 workflow Software Assurance: Provides email and live support via chat to assist with installation, configuration and technical troubleshooting. One non-production license is included for each production license purchased as part of your valid Software Assurance.

S4 workflow Premium Support: Offers all the benefits of Software Assurance which is required in order to purchase Premium Support plus 24x5 outbound technical support; four hours of migration planning and phone guidance from a S4 Sr. Service Engineer; higher priority service; and unlimited, free non-production licenses.

S4 workflow Platinum Support: Gives customers true enterprise-ready support with 24x7 global inbound technical phone, chat and email support; initial responses within four hours; and eight hours of migration guidance services.

REQUEST SUPPORT

Please click on Support Request link

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